FAQ

  • Do you ship your coffees internationally? If so, how?

  • We ship to anywhere in the world, except for Russia and Iran. You can choose between delivery via Deutsche Post (cheaper but slower) and FedEx (faster but more expensive).


  • How do you ship your coffee locally?

  • Local Berlin and German customers will receive their packages via DPD - its fast, reliable and inexpensive.


  • Can I pick up the coffee at one of your stores?

  • Customers who’d like to pick up their orders themselves can do it from our roastery in Kreuzberg. Simply choose the option of roastery pick-up when making your subscription.


  • What happens if I move or change my address? Do I need to change my subscription?

  • Just let us know and we’ll make sure to update your address in our system. No need to do anything else.


  • How can I pay for my subscription? 

  • You can pay for your subscription via credit card or PayPal.


  • What kind of coffees will I get? Will they all be different all the time? Can I choose which coffees I’d like to receive?

  • We choose two different filters and two different espressos each month for our subscription customers, based on seasonal availability, uniqueness, and quality. Our roasting philosophy aims to present the different qualities of each coffee, so they all taste different. Yes, it is possible to choose the flavor profile you prefer, and we’ll make sure to send you only coffees that suit your preference.


    Customers who subscribe for intervals shorter than one month will receive the same coffees during each month. Customers who subscribe for 3 bag subscriptions, will receive two bags of the same coffee - except for the espresso + filter subscription customers.


  • Do I have to commit to a period of time in advance?

  • Not at all. You can cancel or freeze your subscription at any time. However, once you’ve hit the third month of your subscription, you will get a 20% discount on that month’s charge.


  • Is it possible to get the coffee ground?

  • Due to the longer periods of delivery time some of the international subscriptions experience, we do not offer ground coffees, in order to not damage their freshness.


  • Can I order more than 3 retail bags each time?

  • Yes! If you’d like to subscribe to larger quantities of coffee, consider our wholesale/office subscription offer.